Geri bildirimlerimi SLCP'ye nasıl sağlayabilirim?

Geri Bildirime SLCP Yaklaşımı

  • Paydaşlardan gelen geri bildirimler, SLCP için en önemli hususlardan biridir: hem program hakkında genel geri bildirim hem de belirli doğrulanmış değerlendirmeler hakkında geri bildirim.
  • Geri bildirim, SLCP'nin Kalite Güvence programı tarafından aranan "sonuç" olan verilerdeki "güven" düzeyinin bir göstergesi olabilir.
  • Herhangi bir sistemde (paylaşılan bir şema veya dahili programlar), bireysel rapor sorunları veya hataları için potansiyel olduğunun farkına varmak önemlidir. Çoğu durumda, her rapordaki her hatayı "düzeltmeye" çalışmak kaynakların en iyi kullanımı değildir.
  • VOO ve SLCP, sisteme güven sağlayan kabul edilebilir bir hata düzeyiyle sonuçlanan en iyi sonuçlara odaklanmak istiyor.
  • SLCP, SLCP veri kalitesinde sürekli iyileştirmeler sağlamak için geri bildirim kullanır.

Nasıl Geri Bildirim Verilir?

  • Doğrulanmış Değerlendirme Raporu geri bildirimi: Doğrulanmış değerlendirme raporunun son kullanıcısıysanız ve belirli bir rapor hakkında geri bildirimde bulunmak istiyorsanız lütfen bu basit formu doldurun.
  • Doğrulanmış Değerlendirme Raporunda yer alan tesis bilgilerine ilişkin açıklama: Raporda yer alan tesisle ilgili belirli bilgileri takip etmek istiyorsanız tesisle doğrudan iletişime geçmelisiniz çünkü tesis, rapor verilerinin sahibidir. Tesis daha sonra gerekirse daha fazla bilgi için Doğrulayıcı Kuruluş ile iletişime geçmeniz için size izin verebilir.
  • CAF/Doğrulama Protokolümüz, kalite güvencemiz ve Doğrulanmış Değerlendirme Raporunu nasıl okuyacağınız hakkında açıklama: Belirli öğelerin anlamı hakkında açıklamaya ihtiyacınız varsa, lütfen önce sık sorulan bazı soruları göreceğiniz Yardım masamızı ziyaret edin. Sorunuzun yanıtını bulamıyorsanız lütfen SLCP Yardım Masası üzerinden bir istek gönderin.
  • Doğrulamayla ilgili şikayet: Bir Doğrulayıcı Kuruluş, doğrulama süreci veya Doğrulayıcı davranışı hakkında bir şikayetiniz varsa lütfen anonim olarak şikayet gönderebileceğiniz Doğrulama Gözetim Kuruluşu (VOO) şikayet formunu doldurun.
  • Etik sorunu: Doğrulama süreciyle ilgili bir etik sorununuz varsa lütfen Bu e-Posta adresi istenmeyen posta engelleyicileri tarafından korunuyor. Görüntülemek için JavaScript etkinleştirilmelidir. adresinden doğrudan Doğrulama Gözetim Kuruluşu (VOO) ile iletişime geçin.
  • Doğrulama Gözetimimizdeki boşluklar hakkında genel geri bildirim (VB seçimi, Kalite Güvencesi vb.): Doğrulama Gözetim Kuruluşu (VOO) ile doğrudan Bu e-Posta adresi istenmeyen posta engelleyicileri tarafından korunuyor. Görüntülemek için JavaScript etkinleştirilmelidir. adresinden iletişime geçin.
  • VOO veya SLCP hakkında resmi şikayet: Lütfen SLCP web sitesindeki resmi şikayet formunu kullanın.

Ek olarak, aşağıdaki videodan bize nasıl geri bildirimde bulunacağınız hakkında daha fazla bilgi edinebilirsiniz.

How do I register my facility on the Gateway?

In order to complete an SLCP assessment, facilities must first register on the SLCP Gateway. You register by creating an account and filling in your profile information. Once you have filled your profile, information, you submit the profile to SLCP for approval. The profile must be approved by SLCP before you can start an assessment.

Follow the guidance below to register on the Gateway. Watch this video to see a demo.

1. Go to SLCP Gateway: https://gateway.slconvergence.org/login

On the login page click on ‘’Click here to create an account.’’

2. Fill in the required information on the registration screen. Please make sure to use your official/work/company e-mail to register, enter your personal name under First name/Surname, and use only the English Language. Then click ‘’Create account’’ at the bottom of the screen.

3. You will receive an automated e-mail to confirm your registered e-mail address. Please click on ‘’Confirm’’ to set your password. If you don't find the mail in your inbox, please check your junk/spam folder.Note: SLCP sends automated e-mails, for example after your registration on the Gateway or on the e-learning platform. If you do not receive these system-generated e-mails, please check your spam/junk folder.

If you still cannot find the confirmation e-mail in your inbox/spam folder, contact SLCP Hepldesk. 

4. On the password creating page, enter the desired password and confirm your password. When ready, click ‘’Create’’.

5. Go to SLCP Gateway: gateway.slconvergence.org/login to your Gateway profile using your registered e-mail and password. Your profile has not been approved yet. You can see only four options at this stage (Home, My Profile, Accounts and Get Support). Once your profile is approved, more options will be available.

To get your profile approved, fill in your profile information.

Filling in your profile information correctly

In general, to have your Gateway profile approved, a facility must:

  1. Not already have an approved profile on the Gateway
  2. Be located in one of the countries/regions where SLCP is already operating – see the Gateway homepage for an updated list of countries/regions
  3. Fill in all information in English
  4. Put the facility name in the name field (and not an individual/employee name)

The general rules for a facility name are:

  1. Name matches the name on business license.
  2. If there are multiple factories under a manufacturing group, use group name first and then facility name like: - Group Name Company - Facility Name Factory- Unit no.
  3. Name is not used by any other facility
  4. Name must be in English.

In your Gateway profile you also need to select which languages are spoken in your facility, by both management and employees. You need to select the languages from a standardized list of languages. This information is used to match you with a Verifier that has the appropriate language skills. To be able to differentiate between dialects and to ensure inclusivity, this long list is used.

Note: Select all the languages that are spoken in your facility. 

6. After filling in all the information, please do not forget to click on the Save changes.

7. Now request approval on top of the page - Click ‘’Submit for Approval’’. 

Note on the facility information after registration:

  1. You can change all the information on the profile yourself except for the facility name & address. If you want to change the facility's name and address after creating the profile, you can contact the SLCP Helpdesk to make the request. Include a Business License when making the request.
  2. If a facility name such as 'ABC Apparels Ltd.' is already approved on the Gateway, the same name cannot be used for another facility. It can be registered by adding a suffix: unit/plot/sector i.e., 'ABC Apparels Ltd.-unit 01'.
  3. You can't change the registered e-mail. You can add e-mail addresses to the profile by adding colleagues to the profile.
  4. The same user account (e-mail) cannot be used for other facilities to register on the Gateway.

It takes about 2 working days to approve the profile after it has been submitted for approval.

How do I register on the E-Learning platform and obtain a certificate?

The SLCP e-learning is available free of charge to help users understand the SLCP process and system.

Facilities are required to take three (out of the seven available) modules to understand the Data Collection Tool, the Gateway, and the Accredited Host platforms before starting their assessment process.

Follow the guidance below to sign-up as a facility on the e-learning platform. Watch the video to see a demo.

1. In your web browser, navigate to the SLCP e-learning platform: https://www.slconvergence.org/training

On the landing page click on ‘SIGN UP’’  

To create a new account - Click on ‘Create New Account”.

2. Fill in the required fields marked with red exclamation marks:

  • Make sure you select the user type in the dropdown as FACILITY to get access to Facility Course and Certificate.
  • We have courses and modules in different languages: English, Chinese, Spanish, Turkish, Bahasa (Indonesia), Vietnamese and Portuguese. The language you will take the course in depends on your selection of language on the registration page. There is a question on the registration page that asks “In which language would you like to follow the courses?” (see the screenshot below). Select one of the 7 languages the modules are available in. Then that is the language of the facility course that you will be enrolled in. 
  • Once you fill in all the mandatory fields, tick the box ‘I am not a Robot’. Now, you are ready to click ‘’Create my new account’’.

3. You now have an account. To start your Course go back to the login page: https://www.slconvergence.org/training

Enter your Username/email and password to log in.

4. On the home page, click on CATALOGUE to find the FACILITY COURSE AND CERTIFICATE.

Click on ‘’Signup for this course’’, see screenshot below. Note that you can only sign-up for the Facility Course in the language as selected in your profile.

Approval is automatic. You can now at the bottom of the page click on ‘’Access this course’’

If you want to change the language in which you can take the Facility Course, you need to change the information in your profile.

Note: If you have already completed the course in one language and change to another language, you will have to take the modules again to obtain a new certificate.

5. To obtain your certificate complete the three mandatory modules 3, 6, and 7. It takes about 3-6 hours to complete the three modules. After completing the modules, you will see green tick marks at the end of the modules. Only after completing the mandatory modules, you will see a green tick at the end of the Certificate of Completion as well.

6. After completing the modules within the Facility Course you must click on the “Certificate of Completion” link to generate the certificate. This link will direct you to the below page where you should click “Get your certificate” and your certificate will open in a new browser window. On the certificate you will find a CODE in the bottom right corner; this CODE needs to be added to your Gateway profile within two weeks of registration on the Gateway. You will also receive a copy of the certificate to the email associated with your e-learning account.

Below is an example copy of the certificate with the Certification CODE highlighted.

Editing your profile information
Click on the arrow in the top right corner next to your profile picture and select ‘’Preferences’’ from the menu that appears.

Then click ‘’Edit Profile’’ as seen in the screenshot below.

You can now edit the information in your profile. Change the language in which you want to take the e-learning.

Save your preference at the bottom of the page by clicking ‘’Update profile’’.

Step-by-step guidance: How do I start and complete the SLCP assessment process?

Table of Contents:

 

SLCP Process flow chart:

Before going into the different steps it is wise to keep at hand this document that explains the different assessment statuses. An assessment status is assigned to your assessment to indicate where you are in the process. This status consists of three letters. Your status can be found at all times via your Gateway and AH account. We refer to these statuses in the following steps.

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Step 1:

Register on the e-learning platform to enroll in the Facility Course and Certificate. This course rewards the trainee with a certificate after completion of three of the seven available e-learning training modules. These three modules aim to familiarize you with the SLCP process and system before you start the assessment:

1) Module 3: Data Collection Tool

2) Module 6: Gateway

3) Module 7: Accredited Hosts

To access the e-learning platform click here.

It takes about 3-6 hours to complete the three modules. After completing the modules within the Course, the facility receives a certificate with a unique CODE. This CODE needs to be added to the facility’s Gateway profile within two weeks of registration on the Gateway.

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Step 2:

Create a profile on the Gateway. Click on “login” and then on “register” to create an account.

After filling in the initial information (and clicking on “create account”) you will receive an automated email to confirm your email address:

  1. Continue your registration by clicking the link you receive over email
  2. Log into the Gateway and fill in your profile information
  3. Click save button at the bottom of the page
  4. Request approval on top of the page

In order to have their Gateway profile approved, a facility must:

  1. Not already have an approved profile on the Gateway
  2. Be located in one of the countries/regions where SLCP is already operating – see the Gateway homepage for an updated list of countries/regions
  3. Provide a general and official company email address (not a personal/non-business address like Gmail or Hotmail)
  4. Fill in all information in English
  5. Put the company name in the name field (and not an individual/employee name)

The general rules for a facility name are:

  1. Name matches the name on business license;
  2. If there are multiple factories under a manufacturing group, use group name first and then facility name like:- Group Name Company - Facility Name Factory
  3. Name is not used by any other facility
  4. Name has to be in English.

It takes about 2 working days to approve the profile after it has been submitted for approval. 

Once your Gateway account has been approved, proceed to Step 3.

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 ***FACILITIES ALREADY ACTIVE ON Higg PLATFORM MUST FOLLOW THE STEPS GIVEN BELOW

When your facility already has a Higg account and has already filled in the self/joint-assessment (FSLM), and would now like to proceed to the verification of that assessment data (vFSLM), you need to connect your Higg account to the SLCP Gateway:

  1. Create a profile on the Gateway following step 2
  2. Once approved, add the Gateway facility ID to your Higg account

After this, your Higg and SLCP accounts will be connected. Check if your assessment is correctly linked to the Gateway by verifying that your assessment now has a Gateway assessment ID (PRJ######). If so, you can skip step 3 and proceed to step 4.

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Step 3:

To start your self-/joint-assessment, you need to choose the Accredited Host that you would like to use for the assessment and verification.

Create an account on the Accredited Host platform of your choice. You can view your option in the Accredited Host menu item of your profile on the Gateway. To set-up an account on the Accredited Host, you need the facility ID from the Gateway (as per STEP 2).

To link to an Accredited Host: 

  • In your profile on the Gateway, click the AH link in the menu tab "Accredited Hosts" in your Gateway profile, to navigate to the AH website.
  • Log in with your existing account, register, or, (in the case of FFC) ask your customer for login details.

For more information, see: 

Find out more about the Accredited Hosts and their platforms in e-learning module 7.

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Step 4: Assessment status ASI (Assessment Initiated) to ASC (Assessment Completed)

Now that you have access to the Accredited Host (AH) of your choice: You either fill in the self/joint assessment online on the Accredited Host platform or, download the Data Collection Tool (Excel file) from Accredited Host and fill in the Excel file offline and then upload back on the AH platform. We recommend to fill in the Tool online, to avoid issues related to downloading/uploading of data. 

For more information, see:

ASI stands for Assessment Initiated – this assessment status indicates that you are in the process of conducting the self-/joint-assessment either online through the Accredited Host or offline through the Excel file.

In general, it takes a couple of days to complete an assessment. If you are completing it online, please remember to save the data. The assessment covers all worker-related records from hiring to termination. To complete the questions, you will need input from your Human Resources department, administration department, and production department.

ASC stands for Assessment Completed – the assessment status indicates that you have finished your assessment.

If Online: you have completed the data entries and pressed the button “Assessment Completed”.

If Offline: you have uploaded the Excel file on the Accredited Host platform and reviewed, completed, and revised the data according to the Accredited Host data validation process, then pressed the button “Assessment Completed”.

Note: 

  1. Upload all documents required for a Verifier’s offsite review or information needed for verification prior to the on-site verification. All attachments will be available to the end user as well (after verification), so do not include confidential information.
  2. As long as the assessment is in either ASI or ASC status, the facility has editable access to the data. The facility has only read-only access to assessment in all the statuses after ASC.

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Step 5: VRP (Verification in Process) to VRC (Verification Completed):  

VRP stands for Verification in Progress – this assessment status indicates that you have contacted Verifier Bodies (VB) by telephone or e-mail for quotes and selected your chosen VB on the Accredited Host platform. The VB has accepted and has started the verification.

The list of SLCP VBs can be found here. Identify through offline conversations which Verifier Body (VB) should conduct your verification. When an agreement is reached, select the VB on the Accredited Host and request verification.

Once the assignment is accepted by the Verifier Body, the following steps are followed:

  • Verifier Body assigns Verifier(s) to the assessment on the Gateway
  • Verifier views facility data online, or downloads Excel with facility data on the Accredited Host (AH) platform
  • Verifier conducts an offsite review (not mandatory) and an on-site visit (mandatory)
  • Verifier fills in the verification data online on the AH platform or offline in Excel (and uploads it to the AH platform)
  • Verifier submits the verification data on the Accredited Host platform

For more information, see: FAQs on Verification

VRC stands for Verification Completed – this assessment status indicates that the Verifier has completed the verification on the Accredited Host (AH) platform. This must happen within 10 working days after the on-site verification is completed.

When the Verifier has completed the verification, you will receive a notification e-mail. Log into the AH platform and review the verification (within 14 calendar days after submission by the VB/Verifier).

Note: If you do not take action within the 14-day review and approval period, the Accredited Host will automatically accept the verified assessment report and change the assessment status to Verification Finalized (VRF). Once finalized, the report can no longer be changed.

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Step 6: VRF (Verification Finalized) or VRD (Verification Disputed)

VRF stands for Verification Finalized – this assessment status indicates that the facility has approved the report by clicking the button “Verification Accepted” on the AH platform. This status also automatically occurs 14 calendar days after the Verifier uploads the verified assessment report if the facility does not dispute it or approve it.

VRD stands for Verification Disputed – this assessment status indicates that the facility disputes the verification and has clicked the “dispute” button on the AH platform.

How do I raise a dispute?

Facilities have 14 calendar days to dispute a verified assessment report after it becomes available to them in VRC (Verification Completed) status. The dispute can only be raised via the Accredited Host platform and the facility must provide details about the dispute. This information will then be passed on to the Verification Oversight Organization (VOO) for review.

A dispute can only be raised once and only when issues related to:

(1) Verification process

(2) Verifier conduct

(3) The Verifier not following Verification Protocol

More detailed information is available in the SLCP Quality Assurance Manual

Disputes on question level will not be considered. Rather, the facility and Verifier/ Verifier Body must address these question-level disputes offline within the 14-calendar day timeframe after the assessment status becomes VRC. The Verifier can still make changes then.

The VOO will investigate the dispute, hearing all parties involved and conducting additional research, and come to a ruling. A dispute can be substantiated or not. Depending on the outcome, a Verifier may have to edit the report. Depending on the outcome, a report may be finalized (VRF) or invalidated (status VRI - Verification Invalidated).

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STEP 7:

The verified assessment (VRF) can be viewed, downloaded and shared with end users or other Accredited Hosts (AH) on the Gateway (see menu tab “Overview of my SLCP Assessments”).

You decide with whom you want to share your SLCP verified assessment, i.e. with which AHs and which end-users. No data is shared without a facility’s approval.

Share the final verified assessment report in PDF, HTML and Excel formats.:

  • Share the report from the AH with AH users
  • Share the report to another AH via the Gateway
  • Share the report via email from the Gateway
  • Download a copy (PDF) of the report from the Gateway and share

Click on this link to know: FAQs on Share - Verification

You have now successfully completed the SLCP process. Congratulations!

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Contact Details

Contact the SLCP Helpdesk for:

  • General clarification on the SLCP process and protocol
  • Support on Gateway account registration and approval
  • Questions about the Data Collection Tool or interpretation of questions in the Tool
  • Information related to the verification process
  • Feedback and comments for continuous improvement of SLCP
  • Concerns or additional support for a prolonged outstanding issue
  • Contact details: submit a request on our SLCP Helpdesk

Contact your Accredited Host for:

  • Challenges regarding the AH account registration, payment, and other account issues
  • Solving a technical problem on an AH platform
  • Information about the costs of accessing the AH platform
  • Understanding the specific functionalities of the AH platform
  • Information regarding the AH’s services and benefits
SLCP Facility Training Webinars

In 2022, SLCP hosted facility training webinars in Bangla, Chinese, English, Kannada, Turkish, Vietnamese, and Spanish. The training webinars aim to help facilities in different stages of the SLCP assessment process, from registration on the Gateway to sharing their verified data. See recordings and slide decks below.

Spanish session information: 

Bangla session information: 

Vietnamese session information:

Turkish session information: 

  • Completing your SLCP self-assessment | Slide deck | Recording | Recorded on March 30, 2022
  • Verifying and sharing SLCP verified data | Slide deck | Recording | Recorded on April 06, 2022

Kannada session information:

  • Completing your SLCP self-assessment | Slide deck | Recording | Recorded on April 06, 2022
  • Verifying and sharing SLCP verified data| Slide deck | Recording | Recorded on April 13, 2022

English session information:

  • Deep dive: SLCP verification process | Slide deck | Recording | Recorded on April 19, 2022
  • Deep dive: Sharing SLCP verified data |Slide deck | Recording | Recorded on April 26, 2022

Chinese session information:

  • Deep dive: SLCP verification process |Slide deck | YouTube | QQ |Recorded on April 21, 2022
  • Deep dive: Sharing SLCP verified data |Slide deck | YouTube | QQ |Recorded on April 28, 2022

2021 Facility Training Webinars
In 2021, we hosted a series of virtual training sessions for facilities on the Data Collection Tool, the verification process and the IT system. Recordings and slide decks are available below.

English sessions:

Chinese sessions:

Turkish sessions:

Which 'Step' should I choose for my self-assessment?

The number of questions you answer in the Data Collection Tool depends on the Step that you choose. Step 1 includes the minimum number of questions, Step 2 and Step 3 include additional questions on top of the Step 1 questions.

Before starting their self assessment, facilities select the Step in the Facility Profile.

Step 1 is the default Step selection. The facility can change this choice to Step 2 or 3.

  • Step 1 “Essential” covers key social & labor compliance questions, mostly connected to International Labor Standards (ILS) and National Labor Laws (NLL).

  • Step 2 “Progressive” additionally includes questions on management systems and questions that are supportive social & labor compliance questions but less critical. These questions are often found in social industry/ certification/ brand standards.

  • Step 3 “Advanced” covers questions that go above and beyond social responsibility industry standards, are not required by national or international law, and seek to elevate workplace well-being and community impact. Step 3 includes all Step 1 and Step 2 questions.

Which Step should I choose?

The Tool has been created with the idea that the most relevant social compliance questions are covered under Step 1. However, facility needs can be different, and facilities therefore have options to choose from. Facilities should consider the following points when making their Step choice:

  • Buyer requirements: Most (larger) brands and standards require Step 2 as Step 2 covers questions found in social industry standards or brand codes of conduct.
  • Management system: If you have written policies and procedures to manage your facility's operations (and social compliance) choose Step 2 to showcase your management system.
  • Size: If your facility is of smaller size (e.g. less than 500 workers), it is likely that Step 1 will be the most appropriate for you.
  • Ambition level: If you have a high ambition level on social performance (e.g. worker well-being and community programs), choose Step 3.

Also make sure to check the List of brands that accept SLCP verified data on our website. The list includes information on which Step the brands require to accept SLCP verified data. It will help you understand the preferences your client/ business partner have regarding Step selection.

How can I share my Better Work data with SLCP?

Are you new to Better Work? Do you want to share your data with SLCP?

Use the decision tree for guidance. 

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